Adjustment note

PSCSS Member Posts: 7

We have an outstanding invoice that is not going to be paid - they have left town. I created an adjustment note for the exact same descriptions and amounts and applied it to the outstanding invoice but now it has a $29.64 balance credit on the adjustment note and showing the customer at -29.64 balance - can you please tell me how to fix this??


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2021

    Is this amount the GST component? Check at the bottom of your Adjustment Note to see if the Amounts incl Tax checkbox is ticked or not.

    Either way, you should be able to allocate the balance either from the Adj Note window or in the Receive Payments window.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
    PSCSS Member Posts: 7

    It's OK - figured it out - invoice had been part paid already...... thanks for your help anyway !