STP wouldn't pick up the extra Super payment

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Natalie_10070760
Natalie_10070760 Member Posts: 15 ✭
edited July 2021 in Accounts Hosted

I was trying to finalise STP then found the RESC record won't match Reckon file for one employee. She has been paying extra $40 super per fortnight for a long time, and STP picked up every time ok for the whole year but 14/9 pay. Went back to check this particular pay and found no mistake and no difference from any of her other pay. Tried both Full file replacement and Update event, and it just won't pick up the $40 for that pay.

Much appreciated if someone could help

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Natalie

    This is a known bug/issue that happens randomly 😫

    Generate the Super Report by Employee (via Reports dropdown menu > Employees & Payroll) & add in the RESC column. You will sometimes find that although there is a RESC line, the amount is not being picked-up in the RESC column. In that case, click on this line to go the relevant pay, "Unlock" the Pay, delete & re-enter the RESC line/amount & then Save it again. When you refresh the report, you should then see it showing correctly 😁

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Natalie_10070760
    Natalie_10070760 Member Posts: 15 ✭
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    It worked!!! Thank you so much

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