Reckon STP - Issue with the super on my file not updating, even after running a "update" on the file

Hi,

I have 1 employee from back in July 2020 where his super is showing on Reckon, Payslip, Reports etc as the correct total but it is not appearing on STP.

I have re-created the file as a "Update Event" and re-saved the STP file and then uploaded it again on STP BUT it still wont update the super figure. I have tried this a few times now and it is still is not updating.

What can I do to get this corrected??

Using Reckon Enterprise 2021 and yes have downloaded the new release.

Thanks

Comments

Acctd4

Have you double-clicked through on the Super Item itself ? It sounds like it’s not been set up as/mapped for SGC Super.

Steffi1

Hi Shaz,

I have tried deleting the super in his profile and then re-entering it.

I have also deleted the item in his payslip and re-entered it.

His payroll for the week after has uploaded fine so I don't believe its the super item that's the issue. It is correct on Reckon and his payslip YTD is correct - I then export the file to STP and upload it and it is not showing. I have tried a Full file replacement and i have tried a "update payment event" neither have worked. I don't know what else to try.

Any suggestions?

Acctd4

@Steffi1 You need to check the Super Payroll Item itself as per my suggestion previously:

Click Next to go through each window on it to check how it's been set up.

To get to it, click on Employees (along top toolbar) > Manage Payroll Items > View / Edit Payroll Item List then double-click on the relevant Super Item.

Steffi1

No problem there all the other employees are set up with the same payroll item and are correct.

I ended up voiding his pay slip - re-entering it and it has worked !! That was my LAST resort as I have wasted a whole day trying to get working.

Acctd4

Glad to hear you were finally able to resolve it!

Make sure you regularly Verify your Company File as background data corruptions can cause a lot of these types of issues. During the verification process, the system checks for any anomalies & will let you know if it finds any, prompting you to Rebuild (eg fix) the data file 😁