unrecoverable error when opening a entered bill

Luke_7150954
Luke_7150954 Member Posts: 36 Reckoner Reckoner

Hi

We entered a bill and now when we go to reopen it reckon accounts crashes

Unrecoverable Error

Code: 16681 78291

We can not even delete the bill...

Would a verify and rebuild of the database fix this?

Or anyway to delete the bill without opening it?

Cheers

Luke

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer

    Rebuild certainly worth a try, it is suggested to rebuild 3 times

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Double-click on your Accounts Payable account in your Chart of Accounts list. Scroll through to the entry in there & when highlighted/selected, click Ctrl + Delete simultaneously on your keyboard to delete the transaction without opening it 😊

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2021

    Good tip, didn’t know that Shaz

    I use Ctrl Delete all the time to delete lines on transactions, but didn’t know you could delete an entire transaction, always used Ctrl D, but of course that is with the transaction on the screen. Thanks

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2021

    Yes, it's very handy Kris as it not only works in any ledger but also for an entire transaction in the screen itself too! 😁

    Capture.JPG


  • Luke_7150954
    Luke_7150954 Member Posts: 36 Reckoner Reckoner

    Thank you!

    That did the trick. Will let accounts know this tip as well.

    Have a good evening

    Luke