payments missing

Sandy Ralph
Sandy Ralph Member Posts: 9 Reckoner Reckoner
in Reckon Accounts (Desktop)

i have entered payments into my register and then gone into a reconciliation and when i hane returned to the register there are no payments there but the balance has changed

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2022

    It sounds like your payment dates may have been entered incorrectly so they're not showing in the expected date range.

    Do a search for them under Find (under the Edit dropdown menu along top toolbar) by selecting Payment for the Transaction Type filter & using any other known filters eg Amount, Name (eg Customer)

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,577 Accredited Partner Accredited Partner

    Someone should log into your machine and see what going on.

    Call me on 0418907140 and i will help you if you wish.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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