in reckon accounts premium 2019 I made a new sub account in the chart of accounts but reckon does no

David_10243171
David_10243171 Member Posts: 6 Reckoner Reckoner
edited September 2019 in Reckon Accounts (Desktop)
Premier 2019
I set up the chart of accounts including sub-accounts. But in making a General Journal when I click a sub-account I get a message that the sub-account is not on the list. Any ideas?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2019

    Hi David

     

    Can you see this subaccount in your Chart of Accounts (CoA) screen?  It’s possible you may started creating it but not actually “saved” it.

     

    Also, check that it’s not been made inactive in error.

    To check this, in your CoA, tick the “Include inactive” checkbox right at the bottom – Any inactive accounts will show with an “X” to the left of the name.  To re-activate, just click on the “X” & confirm at the prompt.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


  • David_10243171
    David_10243171 Member Posts: 6 Reckoner Reckoner

    Yes, I checked this already. The account is included in the Chart of Accounts and it not marked Inactive.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    They'll be a reason it's not coming up - Would need to see it to determine what's happened so happy for you to contact me direct if you'd like me to take a look 😊

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer

    I know it’s basic but check date of transaction and date of report, even if inactive it would appear on a P& L if there were figures in it (I believe)