in reckon accounts premium 2019 I made a new sub account in the chart of accounts but reckon does no

David_10243171
David_10243171 Member Posts: 6 Reckoner Reckoner
edited September 2019 in Reckon Accounts (Desktop)
Premier 2019
I set up the chart of accounts including sub-accounts. But in making a General Journal when I click a sub-account I get a message that the sub-account is not on the list. Any ideas?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,836 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2019

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • David_10243171
    David_10243171 Member Posts: 6 Reckoner Reckoner

    Yes, I checked this already. The account is included in the Chart of Accounts and it not marked Inactive.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,836 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    They'll be a reason it's not coming up - Would need to see it to determine what's happened so happy for you to contact me direct if you'd like me to take a look 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I know it’s basic but check date of transaction and date of report, even if inactive it would appear on a P& L if there were figures in it (I believe)