in reckon accounts premium 2019 I made a new sub account in the chart of accounts but reckon does no

David
David Member Posts: 5
edited September 2019 in Reckon Accounts (Desktop)
Premier 2019
I set up the chart of accounts including sub-accounts. But in making a General Journal when I click a sub-account I get a message that the sub-account is not on the list. Any ideas?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 1,912 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019

    Hi David

     

    Can you see this subaccount in your Chart of Accounts (CoA) screen?  It’s possible you may started creating it but not actually “saved” it.

     

    Also, check that it’s not been made inactive in error.

    To check this, in your CoA, tick the “Include inactive” checkbox right at the bottom – Any inactive accounts will show with an “X” to the left of the name.  To re-activate, just click on the “X” & confirm at the prompt.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • David
    David Member Posts: 5

    Yes, I checked this already. The account is included in the Chart of Accounts and it not marked Inactive.

  • Acctd4
    Acctd4 Accredited Partner Posts: 1,912 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    They'll be a reason it's not coming up - Would need to see it to determine what's happened so happy for you to contact me direct if you'd like me to take a look 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 2,389 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I know it’s basic but check date of transaction and date of report, even if inactive it would appear on a P& L if there were figures in it (I believe)