Account Access
Anita_tan
Member Posts: 13 Novice Member 
I cannot get into my account with my ID
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Comments
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I used a Admin to login and show that I am logged on under Anita. How to force close Anita logged on?
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Go back to your main RAH Dashboard (login) window & click on Control Panel:
From the LHS navigation list, click on Log Off Remote Sessions:
This will display a list of Users currently connected:
Click on the Log Off Session hyperlink for each one (if multiple) then on Refresh.
You should now be able to login to your file.
NOTE: When you don't exit/disconnect fully from the Reckon Hosted servers, your User ID will remain connected in the background so always Exit (under the File dropdown menu) out of the file & Disconnect (from the floating toolbar on the RHS):
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