Account Access


I cannot get into my account with my ID


  • Anita_tan
    Anita_tan Member Posts: 13

    I used a Admin to login and show that I am logged on under Anita. How to force close Anita logged on?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,578 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Go back to your main RAH Dashboard (login) window & click on Control Panel:

    From the LHS navigation list, click on Log Off Remote Sessions:

    This will display a list of Users currently connected:

    Click on the Log Off Session hyperlink for each one (if multiple) then on Refresh.

    You should now be able to login to your file.

    NOTE: When you don't exit/disconnect fully from the Reckon Hosted servers, your User ID will remain connected in the background so always Exit (under the File dropdown menu) out of the file & Disconnect (from the floating toolbar on the RHS):

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)