RESOLVED 504 Gateway Time out - Reckon Accounts Hosted login issue

Reckon Accounts Hosted login issue - 504 Gateway Time out

Hi everyone

We are currently investigating an issue affecting the ability to access Reckon Accounts Hosted's login page at https://hosted.reckon.com/

You may encounter a 504 Gateway Timeout error message such as the screenshot above.

Our dev team have been alerted and we are investigating this at the highest priority.

Sincere apologies for the inconvenience this is causing at the moment. Further updates to follow below as soon as possible.

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This issue has been resolved.

Comments

Rav

UPDATE

Hi everyone,

Our team is currently investigating this at the moment however preliminary observations seem to show this is not affecting current Hosted sessions ie. users who are already currently logged into their file but instead is isolated to new attempts at logging in or when attempting to navigate to the Control Panel.

Rav

UPDATE

Our teams have identified the cause of the issue and we're moving toward implementing a resolution to this error.

We expect the issue to be resolved within 30 minutes but I'll keep you posted with further updates right here.

Nichola Caddy

I keep getting this error

Rav

Hi @Nichola Caddy

I've moved your post over to this related thread. Our teams are working on addressing the cause of this issue at the moment. We expect it to be resolved very soon and I'll post confirmation of that here as soon as I get the word from the dev team.

Apologies for the hassle its causing at the moment 😞

Jacinda

I cannot access the login page. Have also tried via https://hosted.reckon.com/ as you advised above.

I am getting an error message 504 Gateway Time-out.

Please advise

abelhaulage

I am getting the 504 Gateway timeout message too

Tracy Horsley

When logging into https://hosted.reckon.com, from any browser today, I just get a 504 Gateway Time-out message and am unable to go any further. Please could you assist.

AmandaS

I have attempted to log in, the hosted log in page is showing a Gateway 504 Time Out error every time. I have tried through the below advice/link, same error. Can someone please assist urgently??

If you are having trouble accessing the usual Reckon Accounts Hosted login page, please ensure you use this URL - https://hosted.reckon.com/

Jane_7756526

I am currently receiving a 504 timeout error when I try to access https://hosted.reckon.com

I have to do our pays today and so need to get access ASAP.

System

This discussion was created from comments split from: 📢 IMPORTANT - A change to how you login to Reckon Accounts Hosted.

wathel58

I am getting the 504 Gateway timed-out message as well

Grays1486

I'm having the same exact problem

Rav

Hi @Jacinda, @abelhaulage, @AmandaS & @Jane

I've moved your posts over to this related thread so you receive notification of updates in relation to the 504 login error as they come through.

admin_10864975

When I try to login I get 504 gateway time out

Rav

UPDATE

Hi everyone,

Unfortunately, the initial fix that our teams were putting in place has failed to resolve the cause of the issue. Our dev team is repackaging a new solution with different settings and pushing it through as quick as possible. We should receive indication of the results of the new fix in 25-30 minutes.

This has the full attention of all our dev teams and we sincerely apologise for the inconvenience its causing you at the moment.

More info to follow as soon as possible.

Pauline68

I am still getting 504 gateway time out I am wanting to do bookwork in Hosted so when will that be this is no good

Rav

UPDATE

Hi everyone

Another update with some good news this time!

The Reckon Accounts Hosted login page is now available and logins will function as normal.

We're still performing some testing on our end but if you try to access Reckon Accounts Hosted from here https://hosted.reckon.com/ and login, it should work for you as normal.

Let me know how you get on.

AmandaS

Thanks Rav, I've logged in successfully

Rav

Awesome, thank you for letting me know @AmandaS 🙌

Tracy Horsley

Thank you. Also working for me now.

Pauline68

Thank you working for me now,

Jacinda

Working, thanks Rav 😊

Grays1486

Thankyou it is working for me now as well

Rav

Thanks so much for confirming @Tracy Horsley, @Pauline68, @Jacinda & @Grays1486 🙌

Huge apologies for all the hassle caused today!