PAYG on STP suddenly incorrect

My employees PAYG totals in the STP reporting suddenly do not match the ytd PAYG on their payslips or on the payroll reports.

I've traced the problem back to a payrun on 01/07/22 - the PAYG amounts have disappeared in the STP. Now the STP report for that pay period that I lodged with the ATO was correct, and does now not match what Reckon One is showing.

After a long time on the phone, I've been told that the start of the pay period, the end date of the pay period, and the payment date must all fall within the same financial year! Which of course is not correct.

The only solution I have been offered by Reckon is to delete the first pay period of the financial year, and re-enter it with new dates that all fall within 2022/2023. Of course this is a load of rubbish and I am loathe to redo my payroll with false dates.

It appears to me to be a software issue, as my ATO reports are evidence that the data has changed since lodgement. Surely some other people are having the same issue, or is it just my data that has mysteriously changed within the last month or so?

Comments

Rav

Hi @Innoauto

Thanks for raising this, there's certainly a few things that don't sound right and some others that might need a bit more info.

I've been told that the start of the pay period, the end date of the pay period, and the payment date must all fall within the same financial year!

Lets get the easiest one of out of the way first. You're right, the above advice is not correct and I'll need to ask our team leaders to review your call. The pay date is the determining factor only when it comes to where a pay run belongs.

Ok, with that out of the way lets try and clarify what has happened. Where do you believe something has changed in regard to this specific data, within your pay run in the Reckon One book itself OR what you're seeing in GovConnect? (Or somewhere else?)

Regardless, data doesn't disappear or change unless there has been action to do so eg. editing a pay run, submitting an update event etc.

Since STP is reported on a YTD basis only, are the total balances you're seeing for your STP submissions to date correct? ie. is it Reckon One that is showing the incorrect balances as it currently stands?

Have there been any edits/update events sent to correct any previous submissions?

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