Upgrading from Reckon Accts Plus 2022 to 2023
Hello all. I've installed Reckon Accounts Plus 2023 but when I try to load the backup file (from an external hard drive) that I created prior to the install it changes from a .QBB to a .QBW extension at which point a message appears stating that I don't have permission to save in that location, etc?? I'm not sure where the problem lies. I have completely uninstalled the 2022 version. Does anyone have any ideas?
Best Answer
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@Firecert Yes, that’s correct - It will then convert your backup to a new working file (.qbw)
If you’re getting a permissions message, that’s to do with your PC folder permissions, not Reckon. Restore the file to another location ☺️
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Answers
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Hi @Firecert
If you're restoring a backup file (.qbb) - rather than opening the original (.qbw) make sure you select the applicable file type option here:
... as you can't "Open" a backup file
FYI for future reference - You didn't need to Uninstall the previous version ☺️
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Thanks for the response Shaz but I've been selecting the "restore a backup file" as you've highlighted and then navigated to the new 2023 file location and it's at that point where the backup extension changes from .QBB to .QBW??
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Part of the restore process creates the qbw file
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It worked!!! Thank you so much for your help and info Shaz and Kris, my stress levels are now dropping.
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