Can't tick HELP debt box

Vaxmed
Vaxmed Member Posts: 9 Novice Member Novice Member
in Accounts Hosted

Hi, I have a casual staff wishes to pay HELP, but the system won't allow me to tick the box.

Screenshot 2023-07-24 .jpg

I am using 2023 version of Reckon Account hosted. Neel help please. thank you.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Vaxmed

    It sounds like you have the wrong Income Type selected. If the employee is not a contractor, Closely-Held Payee or Non-Resident, it should be set to SAW - Salary & Wages :

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  • Vaxmed
    Vaxmed Member Posts: 9 Novice Member Novice Member

    Hi Acctd, thank you for your prompt reply. I did select SAW.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Vaxmed

    Ah ... You have selected "Actor" ? The HELP tax table doesn't apply to this as Actors have their own tax & HELP debt tables.

    The STP Tax Categories should only be selected if they specifically apply to the employee. The majority of employees do not fall into these categories so theirs should be left blank.

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  • Vaxmed
    Vaxmed Member Posts: 9 Novice Member Novice Member

    Hi Acctd4, Thank you so much for your help. it works now.

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