Shutting down during backup
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This discussion was created from comments split from: how do I deal with Petty Cash.
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Since the new update of Reckon accounts desktop 2023, I am able to do a backup, but keep getting a big box in middle of screen with Red Cross to shut down. Why is this happening?
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Hello @Marlene Spiteri,
When you are taking a backup, where are you saving this backup to? Just to the desktop, or are you saving it elsewhere?
Also, where is your company file stored? Is it in the default location C:\Users\Public\Documents\Intuit\Quickbooks\Company Files\..., or is it stored elsewhere?
Typically, crashing after a backup is a sign that there may be permissions issues or a corruption in the company file causing the problem, or the location you are saving the backup to is unreachable with Reckon Accounts.
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181
Reckon Staff