Statements - 'Error sending Emails'

Jan V
Jan V Member Posts: 30 Reckoner Reckoner
in Accounts Hosted

I have recently upgraded to Reckon 2023 and am now having trouble sending statements.

I have tried to send individual statements as well as a small amount of bulk statements with the same result - "Error sending Emails" x Reckon Accounts has failed to send an email. Please try again.

Can anyone assist with a solution please.

Jan

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Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    Certainly. Call me we will get this sorted


    Kevin 0407 744 914

  • klaura
    klaura Reckon Staff Posts: 443 Reckon Staff Reckon Staff

    Hi Jan V,

    Sorry that you are having trouble sending emails from Reckon Accounts. Are you using Outlook? Can you send us the screenshot of the error message?


    Best regards,

    Karren

  • Jan V
    Jan V Member Posts: 30 Reckoner Reckoner

    Hi Karren,

    Yes, I am using Outlook. Please see attached photo of the error message.

    Kind regards,

    Jan

    Reckon Error Message.jpg


  • klaura
    klaura Reckon Staff Posts: 443 Reckon Staff Reckon Staff

    Hi Jan V,

    It is strange that it happened after the upgrade. One thing we can try is to change the email provider from Outlook to Outlook V2. As shown in the image below.

    image.png


  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    Klaura it isnt strange. It happens after every upgrade. It has been this way for over twenty years.

    There is a work around

    Call me if you wish to discuss

    Kevin 0407 744 914

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