Updating YTD figure - 500 Internal Server Error

The YTD figures were incorrect, so I tried updating them manually.

I have now been locked out of the first employee I tried to update.

How do we ensure we can update these figures and then be able to process a pay run. Fortunately, this one employee did not have to be paid this week and I was able to process everyone else, even though the YTD are not correct.

How can I get this employee back up and running?

Comments

Kris_Williams

You need to find out what is wrong with the figures, maybe pin it down to a particular week or weeks. How did you try to update the figures?

Angella

Tried to update the figure under the employee section

Went to update the figures and then error showed up and basically locks the screen. This employees profile is still locked.

Kris_Williams

This is not Reckon Hosted is it? That’s the category you posted under

Rav

Hi Angella

This looks to be related to Reckon Payroll rather than Reckon Accounts Hosted, is that correct?

Is this happening consistently if you attempt to edit this employee's initial YTD balances? Also, when you say you're locked out of this employee's profile, what is happening there specifically? ie. are you encountering something specific if you attempt to edit this particular employee again?

Angella

sorry, no its under the new Reckon Payroll

Angella

@Rav , the first screen shot that i posted above, the 500: Error...that is what comes up when I click on the employee, which is why I say I am locked out. Can't go any further than that.

Rav

Gotcha thanks @Angella

Can you let me know if this is still occurring for you today? If it is, can you please send me the following details in a private message -

The email address for your Reckon Payroll account
The book name of your Reckon Payroll account
The name of the employee you're trying to update

Once I have that detail I'll send through an access request to your book so we can take a closer look at this.

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