Customer address updates don't stick sometimes
I have Reckon Home and Business 2022
I have an issue where I've modified a customer address and everything appears to work ok.
Sometime later, when I go to create an invoice for the customer, the old address is shown as though I've never done the update.
Is there any reason why this would happen?
Is there a way to have it work reliably?
Answers
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Cant say i have seen this, you havent done a backup and restore recently.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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No backup and restore but I did notice that the program seems to access the files in the backup folder. Not sure why?
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It sounds like it not opening the correct data file.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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I don't think that could be right as all the account balances are correct.
Does it hold customer data in different files?
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There are 5 files that are linked to the one data file just not sure what in each, you may have linked a wrong one.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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I don't think that I have any control over that?
I'm not aware of any way to link specific files?
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