Merchant account service message window keeps popping up when entering card payments

adventure
adventure Member Posts: 8 Novice Member Novice Member
edited October 2023 in Reckon Accounts (Desktop)

Hi team, we use Reckon Accounts Plus 2022 and every time we create 2 credit card payments under ENTER SALES RECEIPT, a message window (Merchant Account Service Message) pops up with a Hint (about processing card payments directly). The pop up window has a button to click to not show this message in the future, but it keeps popping up, no matter whether the button is clicked or not. It's just really annoying. How can we make this message stop appearing? Thanks for your help!

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Best Answer

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer βœ“

    It sounds to me like it’s something corrupt in the background (technical) coding which may only be able to be rectified by the data services team (Note: The technical side is not my forte so I don’t know much about that part)

    Unfortunately, data services assistance is a paid service but I think that’s going to be your only solution to properly resolve this issue, given you’ve tried everything else 😩

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Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited October 2023

    Hi @adventure

    Are you using Reckon’s paid 3rd party solution to actually process credit card payments ?

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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    Hi Shaz, no, we just enter the payments into Reckon (ENTER SALES RECEIPT). We do not process card payments through Reckon.

    Thanks

  • Reeta
    Reeta Reckon Staff Posts: 338 Reckon Staff Reckon Staff

    Hi @adventure,

    You could try adjusting the following preference setting, which will disable it. Please note that this setting could potentially deactivate other pop-ups, not just the specific one related to your Merchant Account Service message.

    image.png

    Hope this helps.

    Kind Regards,

    Reeta

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @adventure

    I've just tested in the sample file & don't get this popup at all. It sounds like you might have inadvertently enabled a setting for Reckon's 3rd party CC gateway solution. Make sure the this checkbox here is NOT ticked:

    image.png


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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    Hi @Shaz,

    The issue does not happen when entering RECEIVE PAYMENTS, it happens when entering sales under ENTER SALES RECEIPT. Thanks for your helps.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @adventure

    That same checkbox is also on the Sales Receipt so make sure it's NOT ticked:

    image.png


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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member
    edited October 2023

    Hi @Acctd4,

    There is no checkbox about processing card payments in our software:

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  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @adventure Do you have any Integrated Applications listed here in your Preferences:

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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    @Acctd4

    Nope, this is what our PREFERENCE pane looks like:

    image0012.png


  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited October 2023

    Hmm … I’m wondering if it might be a corruption πŸ€”

    Are you Verifying your file regularly ?

    I’d suggest running the Rebuild Data x 3 (For some reason, THREE times fixes a lot of issues 😬)

    (This option is under the File dropdown menu > Utilities)

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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    @Acctd4 I tried what you suggested and run the rebuild data 3 times, but still the same.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    You may have a more significant corruption - What are your thoughts @Rav ?

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  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    @Acctd4 It has been doing this since we have the software installed, so I don't know if our file is corrupt. Everything else is working fine...

  • adventure
    adventure Member Posts: 8 Novice Member Novice Member

    @Acctd4 It's not a big issue so I won't pay for it to be removed. But thanks for the infos.

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