Duplicate STP Reporting file on ATO portal

Does anyone know how to fix the problem if you have two STP files, where one is correct and the other is incorrect and both files are included on the ATO portal PAYG calculation.

Screenshot of ATO portal STP files which is overstated by duplicate files on the 19/10/23.

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Acctd4

Hi @Bakerc

The ATO portal’s STP section has not been fully developed & is notoriously incorrect/incomplete in what’s displayed so I never even bother looking at it there.

The correct & complete info that’s being transmitted is in Reckon’s portal ☺️

Alexis McKeown

Dear @Bakerc ,

Typically, if an Update Event is lodged from Reckon to the ATO, it amends an erroneous pay run and adjusts its figures to the details contained within.

It could be that the update highlighted here is adjusting the previous payrun's figures to be accurate, assuming that no duplicate submission has been made from GovConnect's end.

You may wish to reach out to the ATO for further clarification on the matter.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support