English Speaking Technical Support

Can anybody please please help me out with a number to call to actually talk to someone who I can understand and in turn they can understand me. I'm really at my wits end, I've wasted hours upon hours and feel like throwing rocks through my Reckon screen. Thanks

Accepted answers

All comments

Acctd4

What problem are you having with RAH @Janelle Knight ? May be able to help on here instead 😊

GerryWinter

Call me and i will see what i can do.

Rav

Hi @Janelle Knight

As Shaz has mentioned above, can you please let us know detailed info on the specific issue you're contending with. If you have a case number that would be great as well.

Janelle Knight

I have 2 problems, and tried getting an answer on the first one through KB and couldn't get it fixed, now the 2nd problem is:_ I am trying to add a new staff member to the customer portal. When I enter the username and the role (user) and click next, it does nothing.

Janelle Knight

I tried multiple times, (then gave up on that user and added another one - and it entered fine). Gone back to this staff member and can't enter.

Janelle Knight

Rav, I didn't get a case number. This morning's call was to support and spoke to Uddesh and straight away he wanted to take control of my PC before even wanting to know my problem. I said no, that I have a simple question. It took over 30 minutes to explain what my problem was, he kept trying to talk about hosted, by I was explaining it was the customer portal I needed help with. I was rather suspect, as to the questions he was asking, and also the fact he wasn't talking to me, and answering my questions.

I ended up accepted that he could take control of my screen, and after more than 5 minutes more, he hadn't even responded with an email as he said he would, and wouldn't talk to me.

Rav

Thanks for the info @Janelle Knight

A senior member the support team will be reaching out to you shortly for a chat and work through the issues you're contending with.

Zappy

Rav, this is happening WAY too often. Who is training the support desk staff?

Honestly it happens to me almost every second call to the help desk.

Zappy

@Acctd4 @GerryWinter

Have you rang the help desk lately?

Janelle Knight

Thank you so very much, he is on the phone to me now. I felt completely overwhelmed with the whole situation with Reckon help.

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