STP doubled up in ATO business online

Pertaringa
Pertaringa Member Posts: 26 Reckoner Reckoner
in Reckon Payroll

Hi I have sent through my payrun for this week in the STP App but when I log into the ato business online it shows the pay doubled up. I definitely haven't lodged it twice in the app, so not sure how to fix it at the ATO end?

Hope someone can assist? Many thanks

Answers

  • klaura
    klaura Reckon Staff Posts: 496 Reckon Staff Reckon Staff
    edited May 2024

    Hi Pertaringa,

    What do you mean doubled up? Is the YTD doubled up or have you submitted the payrun twice to the ATO?

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Pertaringa
    Pertaringa Member Posts: 26 Reckoner Reckoner

    hi Karen


    the ato site has the pay run recorded twice for 29 May, but the app only has it submitted once

  • Pertaringa
    Pertaringa Member Posts: 26 Reckoner Reckoner

    I haven’t submitted it twice

  • klaura
    klaura Reckon Staff Posts: 496 Reckon Staff Reckon Staff

    Hi Pertaringa,

    No reversal is needed.

    Although the duplicate would have overridden the prior one, the YTD balances would stay the same because each STP submission only modifies the YTD balances and does not report the totals for that particular pay run.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Pertaringa
    Pertaringa Member Posts: 26 Reckoner Reckoner

    thanks for your assistance

  • klaura
    klaura Reckon Staff Posts: 496 Reckon Staff Reckon Staff

    No problem at all! I’m glad I could help

    Kind regards,

    Karren.png

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