Issue with Payroll processing for Accounts Hosted

Is anyone else experiencing a problem with Accounts Hosted shutting down after creating the payroll and finalising? Its happened 3 times now. Each time it logs me out completely and then when i go back in, it hasnt saved any of the payroll information for this period?

Thanks

Bobbi

Comments

Kris_Williams

no I processed wages this morning without problems

Rav

Hi @Bobbi

Are there any error messages appearing at any stage?

Where specifically does this occur during the pay run creation process? ie. does it occur each and every time you perform the same action?

Have you tried logging off the active session from within the Hosted control panel and logging out completely before trying again?

Lastly, just as a test does the same behaviour occur if you try logging into Reckon Accounts Hosted on a different browser?

Lucas

Hi @Bobbi,

Could you please provide additional information to exactly what stage you are at when processing the payroll information, where does it shut down and has an error been displayed?

It's very strange for the file to shut down completely when processing a pay run, could you please run a file rebuild for me by following this post by data recovery:

https://community.reckon.com/discussion/7935055/how-to-perform-a-data-file-rebuild-rebuild-data-in-reckon-accounts-hosted

Thank you and speak soon.

Cheers,

Lucas

Bobbi

Hi All,

thanks for your comments, yes, initially it did flash a Critical Error and shut down message. it was too quick to screen shot. it happened after the "create payment" button was selected.

It has now worked and I have been able to submit everything including STP, so it must have just been a glitch!

Thanks again.

Bobbi

Lucas

Hi @Bobbi,

That's good to hear, it's all resolved now. Did you complete a data file rebuild to resolve the critical error above?

I would just like to know for future reference, if this does happen to a customer in the future.

Thank you and have a lovely day.

Cheers,

Lucas

Bobbi

Hi Lucas,

No in the end i didnt need to. It just seemed to behave normally the 4th time i tried. I didnt have any lag time or errors right through the whole process, it was just a bit weird its not done that to me before and at the same stage each time.

Thank you for your prompt messages. I was definiately lining up to do the data file rebuild if it didnt work on that last shot.

Kind regards

Bobbi

Lucas

Hi @Bobbi,

I still highly recommend for you to complete a full file rebuild and verification as it may have worked this time, but not the next time.

I would suggest completing this outside operating hours as it may take some time to fix possible corruptions detected in the rebuild using the tool.

https://community.reckon.com/discussion/7935055/how-to-perform-a-data-file-rebuild-rebuild-data-in-reckon-accounts-hosted

Thank you and have a lovely day.

Cheers,

Lucas

Bobbi

Thank you Lucas,

Yes I will schedule that in. thank you for the suggestion.

Kind regards

Bobbi

Zappy

I suspect your file has a corruption. Run the verify and rebuild.

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