Remaining Credit amount is more than Credit Note Amount

YVHAccounts
YVHAccounts Member Posts: 1 Novice Member Novice Member

Hi,

We raised a credit amount for $680.12. However, the Remaining Credit amount available for that credit note is $779.18.

I checked the journal, it is matching though.

How do I fix this?

Please see the attached screenshot for reference.

Best Regards

Mun

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Mun

    Well that certainly seems strange 🤔

    Are you Verifying your company file regularly ? (This is important as data can become defragmented/ corrupted in the background, which can cause random glitches like this)

    To do this, click on the File dropdown menu > Utilities > Verify Data

    If prompted, Rebuild the file (3 x rebuilds can actually fix a LOT of issues!)