STP upload old ones under 001 have now made a 002 but am told details don not match

AnnetteGray35
AnnetteGray35 Member Posts: 6 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hi

I have updated the STP phase, I have made branch 002, I have given ATO the software ID but when I try to upload it says ' invalid company information check ABN/WPN and branch number match in reckon gov connect….'

I have looked up preious questions/answers - what am i missing? Thanks

ABN 85 002 438 646

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,211 Reckon Hall of Famer Reckon Hall of Famer

    make sure the spelling in the company information tab is exactly the same as in gov connect or in ATO portal

  • AnnetteGray35
    AnnetteGray35 Member Posts: 6 Novice Member Novice Member

    Thanks Kris - I just added Pty Ltd. Do I need to reinstall SPT 2 now? As it is saying the same error - I logged out and logged back in prior to trying again. Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 4,211 Reckon Hall of Famer Reckon Hall of Famer
    edited June 2024

    No it’s just a setting, I do believe even full stops and capital letters all make a difference. Otherwise I’m sure someone will be able to point you in the right direction tomorrow, either on here or with phone support

    Are you sure of the branch number?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,141 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 2024

    Hi @AnnetteGray35

    Log in to your ATO Online Services (where you can lodge your own BAS online) & check there that the branch number is correct for the 2nd employing entity (“002”), as the branch numbers may not always be consecutive 😬

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,012 Reckon Community Manager Community Manager

    Hi @AnnetteGray35

    Before you do anything further, can you please advise why you are currently trying to register branch 002 for your ABN in GovConnect.

    I can see that you've sent all of your submissions so far under the default branch 001 registration. Is there a specific reason you're now registering 002? ie. is there a need to do so?

  • AnnetteGray35
    AnnetteGray35 Member Posts: 6 Novice Member Novice Member

    Hi Rav

    I saw in some previous answers to try a different branch number. So should I delete 002? If so how do I do that and again when I try to add product and get 001 it says it is already registered so I am unsure how to access it now?

    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 4,211 Reckon Hall of Famer Reckon Hall of Famer
    edited June 2024

    try removing the branch number, no I just saw that it was 001.

    Sorry Rav will help you I just can’t delete this

  • AnnetteGray35
    AnnetteGray35 Member Posts: 6 Novice Member Novice Member

    There are no submissions under Branch 002 - so yes deleting that would be good then we can try to figure out why I can't continue to upload under the original! Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,012 Reckon Community Manager Community Manager

    Hi @AnnetteGray35

    Was there an issue preventing you from sending through your submissions as normal under the existing (001) registration that led you to trying to register branch 002?

    If so, can you let me know what that is, including any error messages if there are any. Just looking to understand where things are at so we can get you headed in the right direction 🙂

    I've gone ahead and deleted the branch 002 registration that was recently created as from the sounds of it, its not actually required and in fact, submitting under it will create a wholly separate entity and duplicate income statements for your employees.

  • AnnetteGray35
    AnnetteGray35 Member Posts: 6 Novice Member Novice Member
    edited June 2024

    Hi Rav

    So when I click on GovConnect it shows the following screens - it's like I have never used it before - even though I have put through some submissions.

    When I try and enter my ABN it says it's already registered. I have checked spelling of company name in Q/bks and ATO - they are correct, the software ID is correct as well.

    Any tips? Thanks

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,012 Reckon Community Manager Community Manager
    edited June 2024

    Thanks for that info @AnnetteGray35

    Based on your screenshots, it looks like you're signing in to a different account than what your ABN has been registered under.

    You need to sign in to the Reckon Portal/GovConnect using the email address and password that the account was originally registered under and then you'll be able to see and access the original 001 registration.

    I can't disclose the details of accounts here on the public Community but I what I can say is, its not the email address that is listed in your screenshot nor is it the email address that your Community account is registered under. Sorry to be cryptic but hopefully that points you in the right direction in terms of narrowing down the email address. If you're still not sure, please give our support team a call and they'll be able to advise the account details after a quick security check.

  • AnnetteGray35
    AnnetteGray35 Member Posts: 6 Novice Member Novice Member

    Thank you so much Rav!! It worked - what a relief!! Thank you

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