RAH ISSUES

HI all

I can now not login my RAH file.

First issue was with the spelling dictionary, second issue was I am printing customer invoices, the screen previews was only picking up my logo and nothing else, I have logged out several times, including logging off remotely.

Now I cannot log back in.

Accepted answers

All comments

Nickiu

Hi @JO-ANNE_7327707,

Sorry to hear that, Have you tried login with different web browser? or try incognito mode in Google Chrome?

Thank you,

Nick

Kris_Williams

Make sure you logout fully, log off remote sessions, then restart, and as @Nickiu suggested, try a different browser

JO-ANNE_7327707

I have logged off remotely 6 times.

Each time I try to log back in, it tells me someone is already logged in.

I am the only user of this file.

Kris_Williams

can you login to Reckon, go to Control panel and log off remote. Then logout altogether by going to settings Logout on the browser window. Try another browser

JO-ANNE_7327707

I have tried logging in, incognito, still getting this error message.

I have logged off, turned off the pc, tried to log back in, but keep getting this.

Kris_Williams

Do you do this ……………………………….

Nickiu

Hi @JO-ANNE_7327707

Is the file that you're trying to open is a shared-folder/ file?

Thank you,

Nick

JO-ANNE_7327707

Hi Kris

yes I did

Hi Nick, not it is not a shared file. I logged in around 7am this morning, have been using the file, the about an hour ago, started getting these issues. Now I can't log back in.

JO-ANNE_7327707

Its like it is not logging off remotely.

I have tried it several times

Nickiu

Hi @JO-ANNE_7327707 ,

I'm privately messaging you for additional information.

JO-ANNE_7327707

No users logged in. I go back into RAH 2024 to log in, choose my company file, type in my password and get the above message, the attempt to login has failed