Need a fix for Outlook 2019
Good evening everyone
Wasted an hour on the phone to Reckon today without a resolution
Reckon 2024 will not communicate with Outlook 2019
Heres the error I get when I try to connect to Outlook
As if it needed to be pointed out, the email address is correct. So is the password.
This error arises when I try to use the webmail option
Here is the setup
Rheeta tried her hardest but we still came up short.
This is my last roll of the dice
Im running out of options.
And patience
Zappy
Answers
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Hey Kev
Unfortunately, Microsoft have made changes to their authentication policy which has affected webmail access by 3rd party apps (such as Reckon Accounts) to connect with their Hotmail or Outlook.com email service. There's some info around this from Microsoft HERE.
We're investigating our options around webmail with Reckon Accounts Desktop however I'd suggest switching over to the Outlook classic desktop email application instead which, from what I understand, is a free download from the Microsoft App Store. In Reckon Accounts, use the Outlook or Outlook V2 option in your Send Forms settings to use that Outlook app to send out emails with a Hotmail/Outlook.com email account.
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