Receiving Payments Error

Hi, I am receiving this error every time I try to tick an invoice to receive a payment against in the Rec Payments window. The only work around is for me to manually enter the amount of the invoice in the 'amount' section. I can no longer just tick the invoice or this msg pops up. There is no amount that I am applying so I do not understand why its popping up, I am just trying to tick the invoice. This has been happening for a couple of weeks now. Any ideas? @Rav

Comments

Acctd4

Hi @AlyshaDew

The message is saying there's no amount entered (first) in the Amount box to apply the invoice you're ticking. This is a preference setting so check you have these options ticked (specifically the 2nd one) in your Preferences (Under the Edit dropdown menu) :

Kris_Williams

so is the amount of the invoice in the Orig Amt column the same as the amount in the Amt Due column?
you have to type the amount of the payment in the top half of the window first, you can’t just tick the invoice

If the amount you receive is the same it will automatically apply it to the invoice and you won’t have to tick it, providing you have the preference ticked as advised by Shaz above

Reeta

Hi @AlyshaDew ,

I'm sorry to hear you're experiencing this issue! I have a few questions about the warning message you're seeing. Could you share the details so I can try to replicate the problem and find the right solution for you?

Are there any negative values in the transaction?
When did you first notice this error message?
Have you made any recent changes to the file?
Have you disabled any one-time messages?

Kind regards,

Reeta

Hi @AlyshaDew ,

As Shaz mentioned, try selecting those two checkboxes under Receive Payments—this should resolve the issue. If you run into any further problems, please let me know.

I'm happy to help!!

Kind regards,

Reeta

AlyshaDew

Thank you @Acctd4 I have checked and the second tick box was unticked in company preferences. I am unsure when or how this happened as I do not recall doing this, but now it is checked, the issue is resolved. thnks

Acctd4

Great to hear it’s now sorted @AlyshaDew 👏🏻👍🏻☺️

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