ACCOUNTS HOSTED - UNRECOVERABLE ERROR 14538 73294

Question

Hi, I am trying to enter the EOFY journals for the accountant, and every time I try and save the journal, it comes up with the above error.  I have tried several times for the last 3 days.  It lets me write checks and do other things, but create a journal.  Please help!!!!

Datarec · Answer

Hi @rsarlidge

When was the last time you were able to successfully enter any general journal transaction without experiencing a crash?

How often do you perform any file maintenance tasks such as creating a backup?

When did you last successfully backup with the 'Complete verification' option enabled in the backup settings?

In the general journal transaction that you are creating:

* how many lines make up the journal you are entering for EOFY
* are you able to enter a simple two-line journal
* what account(s) are you referencing in the journal
* can you confirm whether you are making use of tax codes/tax items and if so one(s)?

As a test, can you enter journal:

* without making use of any of the existing accounts that you used in the journal that is crash
* without making use of any tax codes/tax items