email not delivering issue - 550 5.7.1 Sender ID (PRA) Not Permitted

Hello,

I have one customer who I have been invoicing for a long time. Recently the emails sent via ReckonOne have been undeliverable and the reason provided is:

550 5.7.1 Sender ID (PRA) Not Permitted

The emails are not going to the customers spam folder and nothing has changed in terms of their email address. This is the only customer I am having this issue with. Previously there was not a problem.

Thank you

Melissa

Accepted answers

All comments

Rav

Hi there @MelissaDucksCuts

Thanks for flagging this. Is it occurring for all emails you send from Reckon One to this particular customer's email address? Or do some invoices go through successfully to this email address and others fail with the above error?

Also, and I'm not sure if you'll know this, but if you send an email to this specific customer's email address outside of Reckon One does it get delivered successfully?

MelissaDucksCuts

Hi Rav,

The problem is occurring with all emails I am trying to send to them. This started in about September. Prior to that they were going through OK.

Emails sent from my gmail account go through successfully.

Thank You

Melissa

Rav

Ok thanks for that Melissa.

I think we'll need to take a closer look at this. I'm going to shoot you a private message to get a little more detail from you.

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