Unrecoverabe error Code: 14538 73108
Unable to input payroll, write cheques or invoice without this error popping up which then causes the program to shut down. Works fine on the main computer which is the server but not on the other computer. Using 2024 version
I have uninstalled and reinstalled the program to no avail :(
Answers
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Have you tried rebuilding the data file? If not File, Utilities, rebuild data and do it 3 times
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Welcome to the Community @Marzy !
If the 3 x Rebuilds don't solve the problem, I'd also recommend checking the View report link on that popup there too. It doesn't always show much detail but the QBWin.log should. This file is where Reckon Accounts automatically records info about unexpected issues encountered & is constantly being updated in real time. It can help to pinpoint a particular cause of many errors & messages.
(Unless you selected a different installation folder) the QBWin.log file is usually stored here:
C:\Documents and Settings\[your user name]\Local Settings\Application Data\intuit\Reckon Accounts\log
I don't have much to do with the technical side but if it's only happening on one multi-install location, that could suggests it's installation/config-related. Make sure you have followed the specific instructions for your particular multi-user environment setup, as Reckon's install instructions differ, depending on this 😬
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Thanks for your help, it seems to be working now without trying any of the above but I will keep it in mind next time bacause it's not the first time this has happened.
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