Cash Flow on V31
For some reason this is not working as it used to. The automatic entry does not work and when I click on the "show complete list" I get a blank sheet and the system crashes. I have tried uninstalling and reinstalling but I get the same thing. Also the account cash balance projections don't work. I am now thinking of abandoning this product.
Answers
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Dear @davmorris_10860027 ,
Thanks for reaching out. I have a few questions for you to get started:
- Where is your QDF file currently saved to? Is it in C:\Users\<your username>\Documents\QUICKEN\? Or is the file someplace else?
- Have you tried Validating the file? (You can do so through File → File Operations → Validate)
- When was the last time this function worked? Was it working a while ago?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
let me log to see what's going on as this is not normal
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Alexis in answer to your questions I don't have QDF my backups are rkn and are stored in my dropbox account. The Validate only appears to work with QDF. The problem has arisne on change of version probably 3/4 months ago.
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Dear @davmorris_10860027 ,
The QDF is your data file for Personal Plus/H&B v31.
Where on your computer does it show up when you try to run a Validate?
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Try restoring a backup that was working ?.rkn
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi Alexis
QDF data files appear to be in my Cdrive under program data. When I run vaildate I get a message there are data loss errors. See attached report.
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Alexis and Gerry
Thanks for your help and for some unexplained reason cash flow now seems fine!!!
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Dear @davmorris_10860027 ,
There's a few things to cover here - I'll go through them one by one.
- Your file is in the wrong location. Reckon Personal Plus/H&B Files should be in C:\Users\<your username>\Documents\Quicken.
- Your data file name is currently too long (26 characters long). Can you please rename the file so that it is 8 characters or less?
- Validating the file has removed some of the errors, but you may need to run a Super Validate after performing the last two steps. You can read on how to do so here:
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
Ah, then disregard my instructions - it's likely the Validate has corrected some issues.
Glad to hear all's well - if you have any further issues, you're always free to post here. 🙂
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180
Reckon Staff 
