Super not showing on all Payslips

Jody · May 11

Hi,

Old super funds show on payslips, which seems to be because they were entered as suppliers. Since a clearing house has been used it seems Super funds are just entered into the Payroll area and I think these are the Super funds not showing up on the payslips.

Is there a way to get them showing without having to add as suppliers which would mean having to try and get bank details ect from them which we would not usually do and having our accounting department add them in. This would be time consuming and hold up payruns as we have alot of employees choosing their own super funds.

Cheers

Kris_Williams · May 12

if you enter their super fund name and member number in the super section of employee details, you don’t need all the other stuff yet, it should flow through to payslips

Jody · May 12

For some reason it does not. When I check the set up of the super funds the only thing that seems to be different from the old funds that show on payslips and the newer ones that do not show on payslips is that they are also set up as a supplier. Or have I missed something? It was happening before I commenced so previous payroll officers also have entered same as myself with same outcome.

Top one shows on payslips and is a fund set up as a supplier. Bottom one does not show up on payslip and is not set up as a supplier.

Kris_Williams · May 12

mine are definitely not setup as suppliers sorry I don’t have any other suggestions

Jody · May 12

Hi Kris,

It is very strange. It is happening in all 3 companies I have a payroll in. Are your Super funds set up in the Payroll items List like this? The ones that have nothing filled in the 'Payable To' ie set up as suppliers are the ones that do not show on payslips

Kris_Williams · May 12

No I only use one super item for all employees but their own fund is listed in their employee details

Acctd4 · May 12

@Jody

That's correct - The Payslip displays the Payroll Item you've setup here:

… along with the Fund Scheme & Member No entered in the employee record:

However, liability Payroll Items need a Supplier Name for creating the Pay Liabilities payment:

The above screenshots are from an old Reckon sample file but when I create them, like you I create one Payroll Item per Fund type but always have the Clearing House name set up & allocated as the Supplier:

That way, it creates ONE single liability payment - as per the actual payment made to the Clearing House - instead of multiple:

☺️

Jody · May 13

So the 'Payable to' just triggers the payslips to show the employees actual Super fund? It won't show the Clearing house? I do not have access to the accounts side of things, so I don't see the Liability Cheque. I am exclusively Payroll running multiple payruns over 2 days.

I'll give it a go and see what happens.

Jody · May 13

Unfortunately, did not work. It bought up on the payslip what I had put in the 'Payable to' column. Did not matter what I had in the employee details

Jody · May 13

I've worked it out. If I use the Reckon Standard Pay Slip it shows correctly. The Template payslip that was created for the company years ago is the one that is having the issues. I'll work it out somehow or make a new template

Jody · May 13

The Reckon Standard it does not show either. It only shows up on the Standard 1 Page which is not in the templates section.

Jody · May 13

I have now even entered the super name in the Fund Scheme section and added that to the payslip template and it comes up blank also

Jody · May 13

Same person but with a Standard 1 page payslip showing correct fund

Rav · May 13

Hi @Jody

It might be best to give our technical support team a call at this stage so we can have a technician take a closer look at what's happening there. Give us a buzz on 1300 137 657 for a chat with the team, they can also kick off a remote support session if required.

Acctd4 · May 13

@Jody

I don’t tend to use custom payslips so could be that they display differently but as per @Rav, I’d recommend getting tech support to check it out 👍🏻🤞🏻

Jody · May 13

Thanks Rav and Shaz - I will call that number.

Thank you everybody that has helped with this issue.

😊

Acctd4 · May 13

Let us know how you go @Jody 🤞🏻😁

Jody · May 20

I worked it out. Tech couldn't get it to work and then I realised it was duplicated on the template for some reason. It was already hiding in the body of the payslip under their hourly rate paid. So the extra footer somebody had added at somestage must only pick up from supplier set up.

Kris_Williams · May 21

Well I don’t have mine setup as suppliers but as long as I have their own details setup in their super tab it shows on the payslip

Jody · May 21

Is yours an extra section in the footer of your template? Thats the one it is only picking supplier set up ones. The main section of payslip picks up all super funds. I just deleted the Footer as it is a double up anyway

Kris_Williams · May 21

mine is the standard payslip

Super not showing on all Payslips

Comments

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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