Reckon - Your vaporware has crippled our business again

mikelegg
mikelegg Member Posts: 17 Reckoner Reckoner
in Reckon Accounts (Desktop)

Congratulations Reckon, you've crippled our business again by intentionally preventing us from using the software that WE PAID FOR.

We have a very complex system that (unfortunately) includes your product. When you unilaterally decide to disable our software like you did yesterday, it costs us thousands of dollars in man hours trying to re-engineer our system to get it working again.

As I write this, we are dead in the water because the ODBC driver that we are in turn forced to upgrade when you bully us into using a different version of your product, doesn't work either.

This is not the first time you've done this to us.

I know it's pointless to ask because a company as out of touch as yours undoubtedly has no provision to do it - but if you could please re-enable Reckon Accounts 2023 it would be greatly appreciated.

And please don't give me the line about "security", we understand the risks - they are far less devastating than the situation you've put us in - again.

Comments

  • Eric Murphy
    Eric Murphy Member Posts: 409 Reckon Hall of Famer Reckon Hall of Famer

    So.. what actually happened here?

    There's no actual meaningful information for the community to try and help.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Hi @mikelegg

    I'm sorry to hear you feel that way about your Reckon software experience. Based on the details you've provided so far, we don’t have enough information to fully understand the situation or determine what may have occurred.

    If you’d like us to investigate further, please send us the following details via private message:

    • Your Customer ID
    • The installation key for your Reckon Accounts 2023 edition
    • A brief outline of the steps or issues you've encountered, including how the ODBC driver is involved and why this isn't working for you in the current edition of Reckon Accounts.


    Thanks

  • mikelegg
    mikelegg Member Posts: 17 Reckoner Reckoner

    Problem solved forever - we've moved to another accounting solution.

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