Email notifications from the Reckon Community (6 June 2025)

Rav
Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
in About Reckon Community
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Hi everyone

It looks like we may be experiencing an issue with the Reckon Community at the moment where email notifications are being sent for ranks that you've already earned on the Community.

This does not affect any Reckon software and is isolated to the Reckon Community only.

From what I've observed so far, it looks like the existing Community rank for some members have disappeared and then being reapplied which is then re-triggering an email notification being sent from the Community for it.

Apologies for the confusion, I've raised this with our Community technology partner and hoping to have more information to share on this very soon.

If you have any questions or concerns, please let me know by leaving a reply below.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    ✅ ISSUE RESOLVED

    Hi everyone

    Just a quick note that this is now resolved.

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