PDF failed to upload when printing invoices

CareyPoulter
CareyPoulter Member Posts: 19 Reckoner Reckoner
edited June 19 in Accounts Hosted

I upgraded to Reckon Accounts Hosted 2025 and now when I go to print invoices the process starts and then I get an error message - PDF failed to upload and there is a button to push which says reload but nothing happens? Anybody else experiencing this? I tried the preview option but the pages came up blank.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,906 Reckon Community Manager Community Manager

    Morning @CareyPoulter

    Which browser are you using at the moment? Also, can I just confirm, have you previously enabled pop-up permissions in your browser?

    Could I get you to please add a screenshot of the message you're seeing on-screen when trying to print?

  • CareyPoulter
    CareyPoulter Member Posts: 19 Reckoner Reckoner
    image.png

    Using Chrome and pop up are enabled

  • CareyPoulter
    CareyPoulter Member Posts: 19 Reckoner Reckoner
    Capture.JPG

    This is the print screen that comes up first

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,906 Reckon Community Manager Community Manager

    Thanks for that @CareyPoulter

    Is this occurring on any/all invoices that you attempt to print or just a select one?

    Can I get you to restart your session by clicking Profile ➡️ End Session. Log back in but before launching your file, go to the RAH Control Panel first and log off any active sessions if there are any listed.

    Launch your file again and then try printing again. Does the same thing occur after this?

  • CareyPoulter
    CareyPoulter Member Posts: 19 Reckoner Reckoner

    That seemed to work. Thanks Rav.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,906 Reckon Community Manager Community Manager

    Awesome, glad to hear its back on track 🙂 Sing out if you have any more trouble.

  • John Graetz
    John Graetz Member Posts: 1,446 Reckon Hall of Famer Reckon Hall of Famer

    Although it might not be relevant in your case, another thing that you can check is to see if the paper size has defaulted to Letter size, instead of A4 size. That can be another reason why it will not print.

  • CareyPoulter
    CareyPoulter Member Posts: 19 Reckoner Reckoner
    edited September 21

    It's happening again, have followed the steps above again, but that solution isn't working this time! If try to print too many times get message below

    image.png
  • Acctd4
    Acctd4 Accredited Partner Posts: 4,103 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @CareyPoulter

    How's the size & condition of your company file ? Are you verifying/rebuilding & backing-up regularly ?

    This appears to possibly relate to a few things including viruses, data corruption or configuration issues.

    • Make sure your Windows or Anti Virus program isn't blocking the platform
    • I ensure all Site settings are enabled, with the only ones specifically "Blocked" being Intrusive Ads & Unsafe Content. I also make sure Clipboard & Pops-Ups, JavaScript & Images are specifically set to "Allow" (rather than "Ask")
    • Try deleting the browser data in the browser Settings
    • Check if the same issue occurs on one/specific browsers - If so, it's browser setting-related

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • CareyPoulter
    CareyPoulter Member Posts: 19 Reckoner Reckoner

    Yes I verify/rebuild and back regularly. It has only just randomly happened. I could print the invoices in question but had to do it in small batches rather than all at once as I usually do.

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