How to record a customer's overpayment and leave it there for later

Jean_10862158
Jean_10862158 Member Posts: 117 Reckoner Reckoner
in Reckon One

I have seen several replies regarding refunds, but this isn't a refund.
I can't find where I even enter the total amount received. It only ever depends on what invoices I tag and when I add the overpayment to one of the invoices, it says I can't make it more than the invoices.
I want to enter the total received, allocate it to the 3 items there, and leave the left over sitting in their account to claim later.
Hope there is a simple way of doing this.
thanks

Best Answer

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff
    edited June 23 Answer ✓

    Hi @Jean_10862158,

    I am glad you worked it out.

    The next time you generate an invoice for the same customer, the system will notify you of any existing credit and prompt you to apply it to the current invoice.

    image.png

    Best regards,

    Karren

Answers

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff

    Hi @Jean_10862158,

    Would you kindly clarify whether the payment was received from a single customer and is intended to be allocated across three different invoices?

    Best regards,

    Karren

  • Jean_10862158
    Jean_10862158 Member Posts: 117 Reckoner Reckoner

    It was one payment say for $4000, of which there was 3x$1000 invoices on this one customer. The 4th $1000 was an overpayment. Reckon One doesn't let me enter the total paid of $4000. When I try to add it on top of one of the invoices, making it $2000, it says I can't do that.
    The customer will have future invoices and will no doubt rectify it then, but that might be next month.

  • Reeta
    Reeta Reckon Staff Posts: 330 Reckon Staff Reckon Staff

    Hi @Jean_10862158 ,

    Please find the KB article regarding handling the overpayment in Reckon One.

    https://help.reckon.com/article/x2u58emc8i-kba-5561-refund-customer-overpayment

    I hope this helps.

    Regards,

    Reeta

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff
    edited June 23

    Thanks for clarifying that @Jean_10862158.

    Hey, have you tried the Receive Money option? If you put in the Contact, it'll show you all the related invoices. Just uncheck the Use Transaction Total button and pop in the amount you actually received. When you save, it'll ask if you want to issue a credit.

    image.png

    Best regards,

    Karren

  • Jean_10862158
    Jean_10862158 Member Posts: 117 Reckoner Reckoner

    Thank you Karren, I kept missing the "use transactional total" button, time after time. Not until your screenshot could I find it. Thank you so much, it is all done now. I was a bit worried about the warning that comes up about issuing a credit, which I didn't want, I just wanted the overpayment to stay on the account. But it actually does that, it doesn't issue a credit after all.
    So when the customer takes it up on a later payment, will the overpayment pop up for allocation?
    kind regards,
    Jean.

  • Jean_10862158
    Jean_10862158 Member Posts: 117 Reckoner Reckoner

    Wonderful, thanks Karren

  • Jean_10862158
    Jean_10862158 Member Posts: 117 Reckoner Reckoner

    I think the KB article "Refund Customer Overpayment" is out of date.

  • klaura
    klaura Reckon Staff Posts: 438 Reckon Staff Reckon Staff

    Hi @Jean_10862158,

    Thank you for bringing this to our attention. We are currently working on updating our KB articles, and please rest assured that this KB is on our list.

    Best regards,

    Karren

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