Discrepancy in Superannuation Reporting

Kali
Kali Member Posts: 426 Reckon Legend Reckon Legend
in Reckon Payroll

Hi Rav,

While completing some end-of-month tasks this morning, I noticed a discrepancy between the reports—specifically relating to superannuation.

I’ve attached snippets of the three reports I use to reconcile wages. You’ll see that the superannuation total in the payroll summary doesn’t match the totals in the other two reports.

This is the first time I’ve come across this issue, and I’ve traced it to an employee who recently updated her super fund details (she moved from Future Super to Smart Future Trust). I’m assuming this change may be contributing to the inconsistency, but I’m unsure why it would affect the payroll summary report specifically.

Could you please look into this when you have a moment?

Payroll Summary - June 2025.JPG Super Detail June 2025.JPG Payroll Detail June 2025.JPG

Comments

  • klaura
    klaura Reckon Staff Posts: 501 Reckon Staff Reckon Staff

    Hi @Kali ,

    Could you please kindly verify whether an Initial YTD has been entered for super in the employee details? You can do this by editing the employee information and navigating to the Initial YTD section.

    image.png

    Thank you very much for your assistance.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    Hi Karren,

    No, no YTD figures were entered for this employee:

    image.png

    Cheers,

  • klaura
    klaura Reckon Staff Posts: 501 Reckon Staff Reckon Staff

    Thanks for confirming @Kali .

    Based on the report, it appears that the second employee in the summary may have an incorrect super amount.

    Have you tried reverting the pay run to draft and then re-adding the employee to see if it recalculates correctly?

    image.png

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    Yes, that’s correct — it’s that employee who is in error. As mentioned in my original message, I updated her choice-of-fund details during the month, so I’m assuming this has something to do with it. Why it’s impacted the payroll summary, however, is unclear to me.

  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    It's not picking up her June contributions:

    image.png
  • klaura
    klaura Reckon Staff Posts: 501 Reckon Staff Reckon Staff

    Hi @Kali,

    Would you be willing to share the details of the book so that we can review it further? I will send you a private message, and you can kindly reply with your information at your convenience.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    OK, thank you.

    Cheers,

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