it always asks me if I am a new User it doesn't seem to hold my accounts in Memory, I always have to restore From my Back up copy , I have plenty of Memory
Hi @SUZANNE BROWN
This can occur for a few reasons and I'd recommend checking out the info in our help guide here - https://help.reckon.com/article/n15fstuokj
In particular, I'd strongly suggest ensuring your file name is less than 8 characters in length as outlined in the article.
Hi Rav
Thank you for responding I am using Reckon Accounts Home & Business V31 it is not Hosted it is Desk top
Will this advise still help
If you like give me a call and we can sort it.
Hi Thank you for responding I shortened the File Name and I will see if that fixes it Thankyou
Have you saved the working file location to C:drive
