Renewal

I have Home and business and paid renewal 4 weeks ago but today I get a message saying my license has expire ? - help please

Best Answer

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner
    Answer ✓

    Have you uninstalled your old version and then installed the new V31 version?

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Answers

  • alan_ritchie
    alan_ritchie Member Posts: 3 Novice Member Novice Member

    I had to uninstall previous version, download and install new version and reboot PC computer before new version would allow me to enter new product key and open the program.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    As long as its up and running, still call me so we can make sure its tuned for your best use.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • alan_ritchie
    alan_ritchie Member Posts: 3 Novice Member Novice Member

    Yes my version is working fine. What tuning could be done?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    your file location is most important it's important to also check your name length after restoring needs to be shortened back to eight characters only

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com