Unable to Login to Gov Connect to submit EOFY report.

I was in the process of submitting my EOFY Finalisation report to GovConnect using Reckon Accounts v34 2025. Normally after exporting the STP data, it opens up the reckon.portal page. I login with Goggle option and receive a six digit code for verification.

Following this, I can login to GovConnect site to upload my file. I tried numerous times but nothing seems to happen. This is the first time using the Reckon Accounts v34 2025.

Would greatly appreciate any advice or leads.

Thank you

Martin

Accepted answers

Martin Teh

Hi Shaz, I tried again today and found that a new anti-virus programme (Avast Ant-Virus ) was blocking access. I removed the anti-virus programme and was able to login to GovConnect as per usual. It's the first time this has happened in almost five years.

Glad that this was resolved and thank you for sharing your ideas.

Regards

Martin

All comments

Acctd4

Hi @Martin Teh

Not sure why it didn’t generate automatically but you can login to the Reckon portal independently here: https://id.reckon.com/login/?redirect_url=https%3A%2F%2Fportal.reckon.com%2F%23callback&state=gvnms4d7u9t

😁

Martin Teh

Hi Shaz, I tried using the Reckon portal as suggested using my email and PW (which I have forgotten since I have not used it since registering in 2019) and asked to reset password. The message says to try again or wait for sometime. I seem to be going in circles with the Reckon portal login.

Acctd4

😩 Can you try a different browser instead ?

Martin Teh

Tried a different browser but the same result. Still unable to open the GovConnect Tab. Will leave it for now as it is getting past midnight. Thank Shaz.

Acctd4

Sorry to hear that @Martin Teh 😩

… Might need @Rav for this one then, when he's back on in the week!

Martin Teh

Glad that this was resolved and thank you for sharing your ideas.

Regards

Martin

Acctd4

Good to hear you got it sorted @Martin Teh ! 👍🏻👌🏻👏🏻☺️

Martin Teh

Thank you for your quick responses and understanding of the problem encountered.