Post Update Balance Sheet Figures OUT BY $$$ HUGE Dollars and Tech support no idea why...

Hi, has anyone else had any of the below Balance Sheet figures HUGELY INCREASE on multiple accounts from PRE-Update printed Balance Sheet to AFTER up-date Balance Sheet figures?

Inventory Asset
BAS Payable
Tax Payable
Retained Earnings and the list goes on as all related in some way

Have already spent numerous hours on the phone with technical support, run re-build 3 times, no success and no further offer to assist… generated ticket with no resolution.

So my main fun fact is that my Balance Sheet figures match when I generate a Memorised Report and change the dates/rules to suit Pre-Update conditions but if I use the Reports Reckon option with the EXACT SAME dates/rules, my figures are out by a few hundred thousand on different accounts…

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Kris_Williams

wow I’d live to see that file, reports are definitely set to the same cash/accrual and Gross/net settings?

1154226

Hi Kris, I have confirmed reports are generated identical. I had Reckon dualmon assist login and bring up the 2 different forms and they stated they have no idea on how to fix it. Really really frustrating.

Rav

Hi @1154226

Where have things been left with this from our support team at the moment? Has your case been escalated for further investigation?

1154226

Hi Rav, I haven't called Tech Support again today, as the same problem is still there. The "support team" said Friday there is nothing they can do so was given a case number and told to ring back if the re-builds didn't work. They didn't and I haven't called them because he had already said there was nothing they could do.

Rav

Thanks for that extra detail @1154226

I'll be honest I don't know enough of what's happening here yet to offer any reasonable opinions but can I please grab the case number you were given?

I'm assuming there must be reason why our team have advised there aren't any further options on resolving this issue and I'd be very interested in understanding what those are.

Kris_Williams

I would love to have a look at the file, call me if you wish

0415 940843

1154226

https://community.reckon.com/discussion/comment/20656827#Comment_20656827

Reckon case number: 359302 From what I can see the Reckon Reports, Company & Financials, Balance Sheet - is picking up historical data on Inventory Asset Items that were made inactive in 2013, (we re-entered as expensed items). The Chart of Accounts, has all of these inactive items, Other Current Inventory Assets still as Zero balance, however the Reckon generated Balance Sheet has $$$.

Rav

Thanks for that @1154226

I've asked a senior member of the support team to get in touch with you ASAP to further investigate this.

1154226

Update. I finally, only 2 days ago, succeeded in communicating with a Sydney based tech support person who didn't shut me down when trying to explain that there's big problems with the 2025 update. He has 2 x backup copies, to hopefully help sort out the many many problems that we have found are happening since we updated to 2025 version, over the last 2 weeks.

Also, a Senior Member called me last week, multiple long hours of calls, and because I refused to upload my company data file to a server, somewhere in India.., they weren't really able to help any further. I also cancelled the Reckon dualmon assist access when he repeatedly did not speak in English to a 3rd person that was listening in our calls apparently.

Datarec

Hi @1154226

Can you confirm what your Preference settings are for Reports and Tax?

If your Tax and Reporting preferences are different to the default settings, have you attempted to set them back to the default settings and confirmed what those reports looks like?

1154226

Hi @Datarec

Changing the tax preferences as above has not changed anything so didn't solve the problem. Thank you anyway for trying to assist. Tech Support Sydney are working on our data file to try and recover/assist to sort out a magnitude of errors so I am just waiting for there solutions to fix things…hopefully…maybe.

Datarec

Hi @1154226

Have you received clarification or recommendations from the Tech Support Team regarding what was causing the report discrepancy you had reported?