Error emailing remittance advice after upgrading to new V34 desktop

Pia
Pia Member Posts: 81 Reckoner Reckoner
in Reckon Accounts (Desktop)

@Rav

I am getting this message when I try to email -

"The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file. The Windows error was "The file exists".

Comments

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff
    edited July 24

    Hi @Pia,

    I recommend shutting down outlook completely and attempt to email the remittance advice again, but it should be opened by Reckon Accounts.

    If that does not work, we may need to check what version of outlook you are using and the preference settings in Send Forms for your company file:

    Outlook V1 = Outlook Classic
    Outlook V2 - Outlook New (last year update of outlook)

    Thank you.

    Lucas.png
  • Pia
    Pia Member Posts: 81 Reckoner Reckoner

    Hi @Lucas

    I am using outlook classic and my preferences are set correctly. It seems that I need to have my outlook closed when emailing but I still keep getting the same message.

  • Pia
    Pia Member Posts: 81 Reckoner Reckoner

    @Lucas

    The file exists message refers to -

    File: C:\ProgramData\Intuit\Reckon Accounts v34\QBPRINT.QBP

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Pia,

    That's very strange as you shouldn't be getting that the server is busy issue. Could you possibly go into your preferences try outlook V2 and close down outlook completely and attempt to send the report again?

    When you are sending the reports the outlook window should pop up, once it does you click send, correct? If you attempt to use Reckon Accounts without first sending the outlook email, it will display the server is busy error.

    Please let me know what happens and what steps you are exactly taking when getting that error.

    Lucas.png
  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Pia,

    Could you please go that location and delete the data file for me? Once you have done that, please try again.

    Thank you.

    Lucas.png
  • Pia
    Pia Member Posts: 81 Reckoner Reckoner
    edited July 24

    Hi @Lucas

    I've searched the v34 program files and it's not locating a QBPRINT.QBP data file?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @Pia

    We've got a help guide on this particular error message which I'll link here - https://help.reckon.com/article/tjctl3wbf4

    Normally, the QBPRINT.QBP file is located in C:\ProgramData\Intuit\Reckon Accounts 20xx but it can be a hidden folder in most cases. Try out the steps in the article above to see if that helps, let us know how you get on.

  • Pia
    Pia Member Posts: 81 Reckoner Reckoner

    Hi @Rav

    I have located the file and deleted and that seems to have fixed the issue as long as my outlook is not opened when I'm emailing the remittance. Is this something new in v34 as I did not have to close outlook in previous versions.

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