Login on Edge browser

When opening my browser to login to my hosted account I get the following:

I have previously been using this browser with the latest update but had a popup message impacting the address bar which I somehow edited resulting in the above.

Edge works fine on the Edge browser at my other office.

Can anyone assist with this issue.

Much appreciated in advance.

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Zappy

Never seen it

I use Brave

Zappy

Kris_Williams

try using Google Chrome that is the recommended browser - although I use Firefox

Rav

Hi @ChannelDirect

From what I understand that AWS login screen can appear if you are also an AWS user separately, this can at times lead to a conflict with the Reckon Accounts Hosted login.

With that said, the easiest way to resolve this is to use Hosted on a separate browser. Google Chrome is the supported browser with Reckon Accounts Hosted, if you login to RAH there does it allow you in successfully?

Zappy

@Rav

Is that an undocumented feature?

Zappy

ChannelDirect

Thanks Rav, yes I can login with Chrome but cannot understand why Reckon cannot assist when it was working perfectly fine before I mistakenly tried to remove the popup. Obviously, it is a setting issue that could be corrected.

Zappy

@ChannelDirect

Try using a private tab

Zappy

Rav

@ChannelDirect are you an AWS user? ie. do you use the AWS platform and have a login for it?

I have previously been using this browser with the latest update but had a popup message impacting the address bar which I somehow edited resulting in the above.

What is the pop-up message that appeared and what did you do specifically to remove it?

ChannelDirect

Sorry Rav I don't recall exactly but it did relate to AWS with a check box allowing you hide, remove etc.

Eric Murphy

Have you done the basics like deleting Edge's cookies and cache? You should probably try that as a first port of call and see if it makes any difference.