Reckon Accounts Hosted login issue - 403:Forbidden error - RESOLVED ✅

Rav
Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager
edited August 21 in Accounts Hosted

Hi everyone

We're currently investigating an issue affecting login to Reckon Accounts Hosted.

You may be encountering a message similar to the below with a The request failed with HTTP status 403: Forbidden error.

image.png

Apologies for the inconvenience this is causing at the moment.

Our teams are currently investigating this at the highest priority and I'll keep this post updated with more information as soon as it comes to hand.

Comments

  • Pivacadmin
    Pivacadmin Member Posts: 47 Reckoner Reckoner

    Hi

    I went to log into Reckon after lunch and I received this message

    "The request failed with HTTP status 403: Forbidden."

    I closed the browser and re-opened and still the same

    Can someone please advise??

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    UPDATE

    This is currently affecting new logins to Reckon Accounts Hosted, any users who are currently logged in and working on your file will not be impacted.

    More info to follow shortly.

  • Zappy
    Zappy Accredited Partner Posts: 5,390 Accredited Partner Accredited Partner

    Im in

    Rav

    Can you call me please?

    You have my number

    Kr

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    Sorry for the hassle this is causing at the moment @Pivacadmin

    I've merged your post into this main announcement here. The team are in the process of resolving this right now.

    Can you please try again and let me know if you're login is successful?

    Cheers

  • Zappy
    Zappy Accredited Partner Posts: 5,390 Accredited Partner Accredited Partner

    @Rav

    How is it being affected?

    I got in just now

    Zappy

  • Pivacadmin
    Pivacadmin Member Posts: 47 Reckoner Reckoner

    Hi Rav,

    Yes I waited for a few minutes and then logged in without an issue but will keep monitoring it - Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,657 Reckon Community Manager Community Manager

    ✅ UPDATE - ISSUE RESOVED

    Hi again everyone

    Our team has rectified cause of this issue and login to Reckon Accounts Hosted should now be back to normal. Please try logging in again when you can and your access to the service will be available.

    We'll continue to monitor the service over the next little while to ensure there are no further issues.

    Thank you all for your patience and apologies for the hassle caused this afternoon.

  • Eric Murphy
    Eric Murphy Member Posts: 413 Reckon Hall of Famer Reckon Hall of Famer

    Thanks Rav, all working again now.

    Cheers

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