Reckon Accounts Hosted login issue - 403:Forbidden error - RESOLVED ✅

Hi everyone

We're currently investigating an issue affecting login to Reckon Accounts Hosted.

You may be encountering a message similar to the below with a The request failed with HTTP status 403: Forbidden error.

Apologies for the inconvenience this is causing at the moment.

Our teams are currently investigating this at the highest priority and I'll keep this post updated with more information as soon as it comes to hand.

Comments

Pivacadmin

I went to log into Reckon after lunch and I received this message

"The request failed with HTTP status 403: Forbidden."

I closed the browser and re-opened and still the same

Can someone please advise??

Rav

UPDATE

This is currently affecting new logins to Reckon Accounts Hosted, any users who are currently logged in and working on your file will not be impacted.

More info to follow shortly.

Zappy

Im in

Rav

Can you call me please?

You have my number

Rav

Sorry for the hassle this is causing at the moment @Pivacadmin

I've merged your post into this main announcement here. The team are in the process of resolving this right now.

Can you please try again and let me know if you're login is successful?

Cheers

Zappy

@Rav

How is it being affected?

I got in just now

Zappy

Pivacadmin

Hi Rav,

Yes I waited for a few minutes and then logged in without an issue but will keep monitoring it - Thank you

Rav

✅ UPDATE - ISSUE RESOVED

Hi again everyone

Our team has rectified cause of this issue and login to Reckon Accounts Hosted should now be back to normal. Please try logging in again when you can and your access to the service will be available.

We'll continue to monitor the service over the next little while to ensure there are no further issues.

Thank you all for your patience and apologies for the hassle caused this afternoon.

Eric Murphy

Thanks Rav, all working again now.

Cheers

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