Editing posts - text disappears

Eric Murphy
Eric Murphy Member Posts: 430 Reckon Hall of Famer Reckon Hall of Famer
in About Reckon Community

Hi Rav

I'm trying to edit a post I just left but when I try, the text in the post disappears.

Glitch?

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,922 Reckon Community Manager Community Manager
    Answer ✓

    Hi @Eric Murphy @Kris_Williams

    I believe this should now be resolved but can I ask a favour from you both.

    The next time you publish a reply on a post can you please check whether the issue with editing it on mobile causes the text to disappear is still occurring for you?

    I've tried it out myself on a number of posts and it looks like its back to normal but would like to double check with you both.

    Cheers!

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,188 Reckon Hall of Famer Reckon Hall of Famer

    Yes I have this too Eric and I did tell Rav, it’s happening on IPhone but not iPad. He’s looking into it

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,922 Reckon Community Manager Community Manager

    Hi folks

    Thanks for your reports on this, I was testing this out yesterday and I can replicate what you're experiencing.

    It looks to be specific to editing a post when on the mobile site of the Community and I experienced it on my Samsung Galaxy using Chrome. Switching over to the full version of the site such as on a tablet or PC seems to work ok.

    I sent a ticket off for this to our platform provider and they are currently investigating. They've mentioned they have already received other reports from other communities as well so it looks to be platform-related rather than specific to our Community.

    Apologies for the hassle its causing at the moment, I'll keep you posted with progress as soon as I hear back.

  • Eric Murphy
    Eric Murphy Member Posts: 430 Reckon Hall of Famer Reckon Hall of Famer

    Thanks Rav, appreciate your quick response.

  • Eric Murphy
    Eric Murphy Member Posts: 430 Reckon Hall of Famer Reckon Hall of Famer

    Hi Rav

    In addition to the above, I'm seeing a long and complicated looking message at the bottom of the screen when posting a reply sometimes and it looks like it hasn't gone through when it actually has.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,922 Reckon Community Manager Community Manager

    Thanks for calling that out @Eric Murphy, I received a report of that from a colleague as well and I believe that should be resolved now.

    The issue with editing posts on mobile disappearing is still being investigated so I'll keep you posted on that one.

  • Kris_Williams
    Kris_Williams Member Posts: 4,188 Reckon Hall of Famer Reckon Hall of Famer
    edited September 26

    ok will do Rav, thanks for that

    Yes now editing on phone, all good, thank you

  • Eric Murphy
    Eric Murphy Member Posts: 430 Reckon Hall of Famer Reckon Hall of Famer

    Thanks Rav, looks to be good for me as well

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