RAH LAGGING

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star
in Accounts Hosted

Morning All

having issues with a lot of lagging and going into not responding mode. Been since yesterday morning. It is everything I try to do, run reports, entering transactions.

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 601 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    Just a few questions:

    1. Which web browser are you using?
    2. When was the last time you ran a backup?
    3. Have you tried closing all open windows in Reckon Accounts?
    4. Have you tried clearing your web browser cache?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star

    HI Alexi

    backup done yesterday.

    chrome browser

    closed off a couple of times, it gets shut down every night.

    No

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 601 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    A few more queries:

    1. How old is your company file?
    2. How large (in KB) is your company file?
    3. When did this start occurring for you?
    4. How "slow" is it, in terms of seconds/minutes?

    Sorry for all of these questions - the best way to figure out how to help is to find out the root cause.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star

    The current is a few years old. it has been fine up until yesterday.

    It has only started occurring since yesterday morning.

    it count take up to 10 seconds to run a report after it has gone into "not responding" mode.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 601 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    Is it every single report? What's the date range on these reports?

    Did you do anything differently in your file yesterday as opposed to today?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 406 Reckon Star Reckon Star

    most reports.

    an example - a bank reconciliation for yesterdays date.

    nothing different, same routine,

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 601 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    How long have you been signed into Hosted today for?

    Could you try go File → Exit, wait until your session ends, then re-launch Hosted?

    It's possible that your session may just be encountering a bit of an issue.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • PeterC67
    PeterC67 Member Posts: 70 Reckoner Reckoner

    I've found exactly the same thing.

    Since whatever was completed on the weekend RAH is slow as a wet weekend.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 601 Reckon Staff Reckon Staff

    Dear @PeterC67 ,

    I can assure it was only some server maintenance and nothing major was modified to cause the issue.

    I would recommend the steps I have provided in the above post to patch up any major issues.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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