Unable to copy & paste from external source into RAH

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System Member Posts: 248 Moderator Moderator
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This discussion was created from comments split from: Ask Me Anything (AMA) with Reckon CEO Sam Allert!.

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  • Anna Harvey
    Anna Harvey Member Posts: 14 Reckoner Reckoner

    I use Reckon Accounts Hosted. Have done so for as long as I can remember.

    One of the issues I have is that if I copy a value or description outside of Reckon, I am unable to paste it to the field directly in Reckon. I have to paste it to the clipboard and then copy to the field in question. This is so annoying!!!! I should be able to paste it directly to the field as per all other software packages I use. Is it a setting in the system?

    Since the last upgrade I find the software loses internet connection on a regular basis, (no it's not my internet connection as it happens at various work sites).

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,625 Reckon Community Manager Community Manager

    Morning @Anna Harvey

    I've moved your post into its own thread here as its a specific technical issue that we'd love to get a bit more info from you on to try and help.

    Which browser are you using when you notice this happening? Is there a specific application/software that you are copying FROM and then trying to paste into RAH or is it across all other external sources you're copying from?

    Are you copying and pasting using Ctrl+C and Ctrl+V or some other method?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,099 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Anna Harvey Are you using Firefox browser ?

    Firefox can be problematic, so the recommended browser for Hosted is Google Chrome - That one allows you to cut/copy & paste directly 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Anna Harvey
    Anna Harvey Member Posts: 14 Reckoner Reckoner

    Hi Rav, I use copy and paste using the mouse buttons.

    If I copy an amount from a spreadsheet for example, I should be able to paste it directly to a field in RAH.

    Instead it makes me CTL V to the RAH clipboard and then copy it to the field. That is two steps. Very frustrating.

    I have tried both Chrome and Microsoft Edge browsers and there is no difference.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,099 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    In that case, it sounds like it's your browser settings then as I can definitely copy & paste direct from anywhere, including web pages, Word, Excel, emails, PDFs etc 😊

    Make sure you have clicked on the icon - to the left of the address bar - to enable Popups & the Clipboard. (This process became necessary following the most recent platform update) :

    image.png

    If it's still not working, something is still selected as Block in your other browser settings. Click on Site Settings icon in the popup menu above & check down the list. (I only have Intrusive Ads & Insecure Content set as Block. Everything else is Allow or Ask)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Eric Murphy
    Eric Murphy Member Posts: 399 Reckon Hall of Famer Reckon Hall of Famer

    I agree with Shaz, I copy and paste in chrome and edge without any problems so it doesn't sound like a problem with hosted. Maybe it's your browser or PC settings, do you have a browser extension or add-on running or maybe antivirus?

  • Anna Harvey
    Anna Harvey Member Posts: 14 Reckoner Reckoner

    Shaz, thank you so so much! It was the clipboard setting. This was really doing my head in.

    Thanks again. Have a lovely week-end🌞

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,099 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Great to hear @Anna Harvey !πŸ‘πŸ»

    You too 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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