Multiple Company Files in Reckon Accounts Hosted

I currently have three company files in my Reckon Accounts Hosted subscription which are for three business/trust entities that I operate. I only have a single user licence because I am the only person who accesses Reckon Accounts Hosted.

Today I received an email from Reckon saying that the number of company files in use goes beyond what is allowed for a single licence.

My understanding is that you can have multiple company files under a Reckon Accounts licence and as I am the only user I only require a single licence. I don't believe provide accounting or other services to other entities so I do not believe that I am in breach of my licence.

Can someone please clarify.

Accepted answers

All comments

Rav

Hi @Dave OneSpeed Britt

I'll ask a member of our Customer Service team to give you a call shortly for a chat to clarify this.

Cheers

Zappy

@Dave OneSpeed Britt

Can you post the answer from Customer Service here please Britt

If there is such a restriction I have never seen it written down

Dave OneSpeed Britt

https://community.reckon.com/discussion/comment/20658654#Comment_20658654

Zappy,

Apparently the clause from the Reckon-General-EULA is:

6.1 Use of all Products

(9) use the Product to hold or maintain the books and records of more than one legal entity or business;

Apparently they have not had the technology to track this type of thing in past, but now they do and they are starting to enforce it.

It has left a bad taste in my mouth, as I have been using Quickbooks/Reckon Accounts Hosted for about 30 years. Given the size of my small business I no doubt pay a premium for using Reckon Accounts Hosted, but I am very proficient at using the platform and reluctant to change. The other two company files are very small in relation to the main company file and certainly would not justify additional subscriptions.

I am considering my options.

GerryWinter

if the other files are not legal entities I don't think that would be applicable. if they have an ABN then it would

Zappy

@GerryWinter

What difference would that make?

Also is this an amendment to the EULA?

Dave OneSpeed Britt

https://community.reckon.com/discussion/comment/20658657#Comment_20658657

Yes they do have an ABN, although one is just a personal ABN for a side hustle.

Zappy

@Dave OneSpeed Britt

That's a crazy sudden price increase you've been hit with. I expect Reckon should at least be able to help you until you can consider the alternatives. I never thought Hosted was cheap for a single entity. $85.00 / month for single user. Compared to the competition thats not good. And of course 85.00 / month for additional users. This pricing is almost punitive. There is no logic in this.

Zappy

Bruce

I admit to not having read the EULA but, many years ago when Reckon hosted conferences/roadshows, I have heard their staff talk up fact that you could use it for multiple companies on the one license. At one of these sessions somebody commented that this provided Reckon with a competitive advantage of MYOB. (I'm not sure if staff or another attendee made this remark, but nobody from Reckon challenged this statement.)

Dave OneSpeed Britt

https://community.reckon.com/discussion/comment/20658662#Comment_20658662

Bruce,

I have seen quite a few past posts in Community where people have said that they switched to Reckon Accounts Hosted as it was more cost effective than say Xero which charged a separate fee for each company.

Zappy

@Bruce

Probably not dreaming Bruce. I hate it when they change rules like this and bury it away in the fine print.

Zappy

@Dave OneSpeed Britt

Different licences for each company but also unlimited users. So probably not directly comparable on price. Hosted is a per user login.

Zappy

RandCSharp

I have had a phone call just before New Year asking how many companies I have on my user licence, which is 2. And I now have to either get a separtate licence for the other or change to reckon one as the second file is only used for accounts in & out no payroll. I have done a demo with the reckon 1 and don't like it.

Kris_Williams

give me a call

Kris 0415940843

Lisa_9659197

I just had the same phone call. I don't understand how this would work when a licence is per user and not per company/entity. I have requested a meeting for next week for someone to explain the logistics of how this would work. We have several user licences with access to numerous companies.

Chet

Hi, i just had a call from Reckon about this topic and was wondering whether anyone has investigated any other options that can handle multiple companies with the one license?

When we first started using Reckon decades ago, the selling point of Reckon was that you could have multiple companies for the one license as the license was user specific, we only needed additional license if there were additional users.

With this latest change, Reckon becomes less attractive as a product and will even up being costly compared to other softwares.

RandCSharp

I have just been sent this email from Reckon. I'm not happy

Hi Charmaine,

I trust that you have been well!

I left you a brief voicemail earlier as I have noticed that your Reckon Hosted is expiring tomorrow. Our system has flagged your account that you are still running multiple companies under your single-entity licence.

Please reach out to me at your earliest convenience, as I don’t want you to be locked out of Reckon Hosted. I want to help you get this tidied up in the most cost-effective way possible.