Customer asked for refund of Invoice - How to record in Reckon One - Please Help!

clean_gujjuscleaning
clean_gujjuscleaning Member Posts: 6 Novice Member Novice Member
in Reckon One

Hi everyone,

Can somebody please help. I have a customer which Job has been booked. Tax invoice issued including GST. Customer paid that invoice. Then Canceled that job and asked for refund. I have refunded 100% of invoiced amount to customer. now.. How to issue a refund in Reckon One and record it properly.

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 525 Reckon Staff Reckon Staff
    edited October 1

    Hi @clean_gujjuscleaning

    In this case, you can unlink the payment from the invoice, which will then appear as a credit for the customer. Once that’s done, the invoice can be deleted.

    Just a quick note: the attached video may need updates to reflect the new R1 layout, but the process remains the same. Please check it out here: RECKON ONE - How do I process a cash refund to a customer?

    I hope this helps. Thank you!

    Regards

    Tanvi

  • clean_gujjuscleaning
    clean_gujjuscleaning Member Posts: 6 Novice Member Novice Member

    I appreciate your response. But there should be a better way. I already thought about what you said but it will still left us with a question that where to record the incoming and outgoing amount transactions happened in actual bank account while customer payment and refund made in - reckon one account. So there must be a better way. please help with it. @Tanvi_kataria

  • John Angelico
    John Angelico Member Posts: 17 Reckoner Reckoner

    Wouldn't it be better for audit trail purposes to

    a) leave the invoice and payment intact

    b) raise a credit note for the cancelled job

    c) match the payment of the refund to the credit note?

  • clean_gujjuscleaning
    clean_gujjuscleaning Member Posts: 6 Novice Member Novice Member

    @John Angelico can you please explain (a) (b) & © in detail step by step. It sounds bit better than before but still would be a particular way to report the reckon one transaction.

  • John Angelico
    John Angelico Member Posts: 17 Reckoner Reckoner

    a) instead of unlinking the customer payment and deleting the invoice (as suggested by Tanvi), leave them as a record of the initial order, invoice and payment

    b) Reckon One calls a credit note a Customer Adjustment

    Make a new reversing adjustment document for the customer with the same lines as the invoice. This will show the customer as being in credit (ie, you owe them money)

    c) In Make Payment, record the refund to the customer and allocate it to the Credit adjustment

    I hope that is clearer😊

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